It’s All About Experience
To help credit unions differentiate themselves from other financial institutions, it is so important for credit unions to deliver an unforgettable member experience. CU Follow Up helps make this easy. Click here for a quick demo.
Quick, Easy and Branded
With CU Follow Up, you can now easily measure and manage member experience and feedback from interactions in branch, over the phone or online.
CU Follow Up integrates nicely with your website and social media channels. You can also link CU Follow Up to CU Tell a Friend as well as your credit union's PFM.
Reward Employees & Members
Quickly learn and award your team members that are rocking out as well as provide incentives to members taking the time to share their experience.
Social Integration & Metrics
When compared to traditional experience measurement tools, CU Follow Up provides instant ROI in multiple ways.
For example, one credit union stopped sending 1,000+ paper surveys each month to members which was only yielding a 3% response rate.
Implementing CU Follow Up increased the response rate and provided real time analytics, while decreasing the cost of experience measurement.
